Privacy Policy

Date of Last Revision: October 7, 2026

Jet Room Inc. (“Jet Room”, “our”, “us”, or “we”) takes protecting your privacy seriously and wants to help you better understand how we collect, use, protect, and share your Personal Data. This Privacy Policy is designed to help you understand your privacy choices when you visit our website at https://www.jetroom.com or use any of our products and services. This Privacy Policy does not apply to any third party, including through any application or content (including advertising), that may link to or be accessible from or through our website.


We encourage you to read this Privacy Policy carefully. By accessing our website, purchasing our products, or using our retail, lounge, or delivery services, you agree to the terms and conditions of this Privacy Policy.


1. Definitions

  • “Browser Information” means data or information provided by a browser, including the IP address, the website visited, and network connection.

  • “Contact Information” means personal and business details, such as first and last name, email address, postal address, phone number, and social media account details.

  • “Device Information” means technical data about your device, such as device ID number, model, manufacturer, operating system version, and geographical region.

  • “Usage Information” means data collected when you interact with the Jet Room website or products, including features accessed, pages visited, and interaction records.

  • “Rewards Programs” means any loyalty, rewards, points, tier, status, offer, or customer benefit program offered by Jet Room, including programs administered through our point-of-sale or customer care service providers.

  • “Personal Data” or “Personal Information” means information that relates to, identifies, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

  • “Products” means all Jet Room content, retail cannabis products, delivery services, consumption lounge offerings, and materials accessible through our website.

  • “Websites” means the Jet Room website located at [https://www.jetroom.com](https://www.jetroom.com) and all associated web pages.

2. How We Collect Information and What We Collect

When you visit our site, engage in online ordering, sign up for delivery, or join our rewards program, we may collect the following categories of information:


  • Identifiers & Contact Info: First and last name, email address, mobile phone number, delivery address, and date of birth or age-verification details.

  • Government Identification: Driver’s license, state ID, or medical cannabis patient/caregiver credentials required for state compliance and identity verification.

  • Commercial Information: Transaction history, purchase details, delivery preferences, and loyalty reward points.

  • Internet & Network Activity: Browser type, IP address, search queries entered on our website, page views, and interaction metrics (collected via tools such as Google Analytics).

  • Rewards Program Information: Sign-up dates, consent records, earned/redeemed reward points, and communication preferences.

In accordance with California Department of Cannabis Control (DCC) regulations and state privacy laws (CCPA/CPRA), we collect, process, and retain required customer purchase history and identification data.


3. How We Use the Information We Collect

We use the information we collect to:


  • Fulfill online, drive-thru, in-store, and delivery orders.

  • Confirm customer identity and satisfy legal age-verification requirements (21+ for adult-use, 18+ for medical).

  • Administer participation in the Jet Room Rewards Program (tracking points, discounts, and tier benefits).

  • Send order status notifications, receipts, and customer service updates.

  • Send promotional email and SMS marketing communications (only with explicit opt-in consent).

  • Comply with state regulatory reporting requirements (including California Metrc tracking).

  • Improve website functionality, perform site analytics, and protect against fraudulent transactions.

4. How We Share Information

Jet Room does not sell your personal data. We share information only with authorized service providers necessary to run our business operations:


  • Point-of-Sale (POS) & State Compliance: Third-party inventory and order management systems used to process sales and satisfy mandatory reporting to state and local regulatory agencies.

  • Delivery & Fulfillment Partners: Operational platforms used to coordinate delivery services across designated service zones.

  • Marketing & Communications: Email and SMS distribution platforms used strictly to deliver updates and special offers with your explicit consent.

  • Website Analytics: Google Analytics, operating as a service provider to measure traffic and improve user experience without utilizing your data for independent purposes.

5. Data Retention & Security

Jet Room implements industry-standard security measures to protect your personal information against unauthorized access, alteration, or disclosure.


  • Transaction & Tax Records: Stored as required by California tax and regulatory agencies (typically 3 to 7 years).

  • Medical Cannabis Patient Records: Retained in strict compliance with applicable California health and safety privacy regulations.

  • Marketing & Analytics Data: Retained only for as long as necessary to provide services or until you request deletion or opt out.

6. Promotional Communications & Opt-Out Choices

We comply with the TCPA, CAN-SPAM Act, and California privacy laws regarding marketing communications.


  • Email Marketing: Click the "Unsubscribe" link at the bottom of any promotional email to stop receiving messages.

  • SMS/Text Messaging: Reply STOP to any marketing text message to immediately unsubscribe.

  • Loyalty Program Withdrawal: You may withdraw from the Jet Room Rewards Program at any time by contacting us. Withdrawing from rewards or marketing channels will not affect essential transactional messages (such as order receipts or delivery notifications).

7. California Privacy Rights (CCPA / CPRA)

California residents have specific rights regarding their Personal Information:


  • Right to Know & Access: You can request details on the categories and specific pieces of Personal Information we have collected about you.

  • Right to Delete: You may request that we delete your Personal Information, subject to state regulatory and legal record-keeping requirements.

  • Right to Correct: You may request corrections to inaccurate personal data in your account profile.

  • Right to Opt-Out of Sale or Sharing: Jet Room does not sell or share personal data for cross-context behavioral advertising.

To exercise any of these privacy rights, please submit a request via email to info@jetroom.com or call us at (833) 538-7666.


8. Cookies & Tracking Technologies

We use essential, functional, and analytics cookies to optimize site navigation, remember your preferences, and track overall website usage. You can adjust your cookie settings through your individual browser controls (Chrome, Safari, Firefox, or Edge) or use the Google Analytics Opt-Out browser tool.


9. Contact Us

If you have questions regarding this Privacy Policy or your personal data choices, contact us directly:


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